In order to guarantee that all the activities of the CSP Spain Group (the “Group”) are in accordance with Union Law and the rest of the current legal system, and in line with the Whistleblowing Directive (Directive (EU) 2019/1937) of the European Parliament and of the Council, of October 23, 2019 and its incorporation into Spanish Law through Law 2/2023, of February 20, 2023, this specific channel has been created available to all Group collaborators, through from which to report indications or reasonable suspicions about irregularities, breaches and behaviors contrary to the aforementioned regulations. We are committed to improving our internal information channel and we reserve the right to make changes to it in the future.
How to present a communication?
Our internal information channel is always active (24h/365 days).
Use the form that appears on this website.
Request to make the communication in person, which must be communicated via email to the box email@example.com in order to coordinate it.
Send the communication by e-mail to firstname.lastname@example.org.
Make the communication in writing to the management of the Group's central offices:
COSCO SHIPPING Ports (Spain) Terminals, S.L.U. a/a Internal anti-corruption committee Paseo de Recoletos, 12. 1st floor 28001 Madrid
The treatment procedure for all four pathways is the same. If the informant prefers, they can choose to make their communication directly to the competent authorities. To do this, you can contact the external information channel of the Independent Informant Protection Authority, A.A.I. or before the authorities or autonomous bodies; or before the corresponding institutions, bodies or agencies of the European Union.
PROTECTION OF THE INFORMANT
Communications may be anonymous, however, if the informant reveals her identity, maximum confidentiality will be guaranteed at all stages of the investigation, except with the express consent of the informant or requirement by the authorities. In the event that the informant does not reveal her identity, all interactions will be carried out using the identification number referred to in point 1 below. Confirmation of receipt. The law provides adequate protection against reprisals that may be suffered by natural persons who report any of the actions or omissions referred to in art. 2 of Law 2/2023, provided that the communications are in good faith and comply with the conditions prescribed by law.
What happens after submitting the communication?
1. Confirmation of receipt
Within seven calendar days of sending the communication, the Internal Anti-Corruption Committee (ICAC) will confirm its receipt -provided that a contact method has been provided- by sending the informant an acknowledgment of receipt, which will include a identification number. This identification number will allow you to monitor the current status of the communication made and, where appropriate, provide additional information. This can be done via e-mail to the box email@example.com.
2. Classification and assessment
All communications received are thoroughly reviewed and analyzed. If the communication is credible and includes sufficient evidence, an investigation will be opened. Otherwise, it will be rejected.
3. Investigation and confidentiality
The purpose of the investigation will be to determine, as far as possible, the veracity of the facts reported and whether these facts constitute a violation of Union Law or the rest of the current legal system, always respecting the identity of the person or persons responsible. thereof. All research will remain confidential. However, in the event that it is deemed necessary for a correct investigation of the reported facts, the strictly necessary information will be shared, involving the least number of people possible. In order to ensure independence and impartiality in the process, and whenever it deems it necessary, the ICAC may outsource the investigation of the communication.
4. Decision and communication
Once the investigation is complete, the ICAC will decide whether an infringement has occurred and, if so, the appropriate measures will be adopted. Finally, within a period not exceeding 90 calendar days after the acknowledgment of receipt -except for special complexity where said period must be extended- the informant will be informed, in case of having provided a contact channel, of the result of the investigation carried out. , unless there are circumstances that make it advisable to maintain the confidentiality of the conclusions reached.
By sending the communication, and having provided your personal data, you accept the treatment by COSCO SHIPPING Ports (Spain) Terminals, S.L.U. thereof.
COSCO SHIPPING Ports (Spain) Terminals, S.L.U. will treat personal information in strict compliance with the legislation on Personal Data, in particular Organic Law 15/1999, Protection of Personal Data, and RD 1720/2007, which approved the Regulation of Measures Security of Automated Files with Personal Data. In this sense, all the personal data collected will be incorporated into files registered in the General Data Protection Registry in the name of COSCO SHIPPING Ports (Spain) Terminals, S.L.U, complying with all the established obligations, especially those related to compliance with the principles of information and consent. Likewise, COSCO SHIPPING Ports (Spain) Terminals, S.L.U, has established, in accordance with the Security Measures Regulations, technological and operational security policies and procedures to protect your personal information against loss, misuse, modification or unintentional destruction, preserving at all case the confidentiality of the same. You can exercise your rights of access, rectification, cancellation and opposition in relation to your personal data and the treatment thereof, proving your identity by means of a written communication addressed to COSCO SHIPPING Ports (Spain) Terminals, S.L.U. (Indicating in the subject: mpdd-cd) C/ Menorca 19, Aqua Building, 10th floor. 46023 Valencia • Spain