Internal information channel
CSP Iberian Zaragoza Rail Terminal obtains Authorized Economic Operator (AEO) certificate
In order to ensure that all activities of the CSP Spain Group (the “Group”) comply with Union Law and the rest of the current legal system, and in line with the Whistleblowing Directive (Directive (EU) 2019/1937) of the European Parliament and of the Council of 23 October 2019 and its incorporation into Spanish Law by Law 2/2023 of 20 February 2023, this channel is made available to all collaborators and/or employees of the Group, through which to report indications or reasonable suspicions about irregularities, breaches and behaviors contrary to the aforementioned regulations.
The Zaragoza terminal is ready to continue growing in services to container traffic, international rail freight highways with customs coverage.
The Group is committed to improving our internal information channel and reserves the right to make changes to it in the future.
How to present a communication?
The internal information channel is always active (24/7/365).
To submit a communication, which can be anonymous, you can choose to:
- Internal information channel: Use the form provided on this page or access the following link
- In person: request to make the communication in person, for which the informant must send an email to mpdd@cspspain.com in order to coordinate it.
- Reports of harassment may also be sent by email to rrhhdenuncias@cspspain.com, communicated verbally, or by hand-delivering the complaint form to the HR Department.
- Postal mail: send written communication to the Group’s headquarters:
- COSCO SHIPPING Ports (Spain) Terminals, S.L.U.
- a/a Internal anti-corruption committee.
- C/Menorca 19, Planta 10 46023 Valencia.
The treatment procedure for all four pathways is the same.
If the informant prefers, they may choose to report directly to the competent authorities. To do so, they can contact the external information channel of the Independent Authority for the Protection of Informants (AAI), or the relevant regional authorities or bodies; or the corresponding institutions, bodies, or agencies of the European Union.
During the certification processes, the company has collaborated with JUMA CONSULTING – OEA CONSULTORES, which has participated closely in obtaining the certificate for the Madrid and Zaragoza terminals, and is in the process of obtaining it by other companies of GRUPO CSP SPAIN.
Whistleblower protection
Communications may be anonymous; however, if the informant reveals their identity, maximum confidentiality will be guaranteed at all stages of the investigation, unless expressly consented to by the informant or required by the authorities.
If the informant does not reveal their identity, all interactions will be carried out using the identification number referred to below in point 1. Confirmation of receipt.
What happens after the communication is submitted?
1. Confirmation of receipt
If the communication was submitted through the Internal Information Channel, the acknowledgment of receipt along with the communication ID is delivered to the informant at the time of submission. If the communication was submitted through any other means, receipt will be confirmed within seven calendar days by sending an acknowledgment of receipt—provided the informant has provided a means of contact—which will include an identification number (“ID”).
2. Classification and evaluation
All communications received are thoroughly reviewed and analyzed by the Internal Anti-Corruption Committee (“ICAC”). If the communication is credible and includes sufficient evidence, an investigation will be opened. Otherwise, it will be dismissed.
3. Research and confidentiality
The investigation will aim to determine, as far as possible, the veracity of the reported facts and whether these facts constitute an infringement of Union law or the rest of the current legal order, always respecting the identity of the person or persons responsible for them.
The entire investigation will be kept confidential. However, if deemed necessary for a proper investigation of the reported facts, only the strictly necessary information will be shared, involving the fewest possible people.
In order to ensure independence and impartiality in the process, and whenever deemed necessary, the investigation of the communication may be outsourced.
4. Decision and communication
Once the investigation is concluded, the ICAC will determine whether an infringement has occurred and, if so, the appropriate measures will be taken.
Finally, within a period not exceeding 90 calendar days after the acknowledgment of receipt – except for special complexity where this period must be extended – the informant will be informed, through the Internal Information Channel, of the result of the investigation carried out, unless there are circumstances that advise maintaining the confidentiality of the conclusions reached.